Exchanges and Refunds
Returns and Exchange
Any item can be exchanged for another product or credit note if it is returned within 14 days of purchase and was purchased at full price. To be eligible for an exchange, your item must be unused and in the same condition that you received it. The item must also be in the original packaging. Shipping costs to return the item to Halcyon Nights are the responsibility of the customer and are non-refundable.
There is no exchange on Sale items.
If the item is deemed 'not fit for purpose', or is damaged in someway, a refund can be issued. Unfortunately, we do not offer a refund for a 'change of mind'.
In the case that your item is found faulty, we are more than happy to replace your item. For internal production purposes we require a photo of the faulty item and the fault shown as clearly as possible.
All returns, exchange and faulty queries are to be directed to : firstname.lastname@example.org In your email, please be sure to include your order number. If your items were a gift please ask for the receipt, and forward a copy of the receipt to us, if the gift was ordered online through us an order number will do.
We will notify you once your item has been received. When returning goods we recommend using a tracked service.
Our return address is :
21 Arthurton Road, Northcote, VIC, 3070, Australia