Shipping & Returns
Click and Collect
We offer Click and Collect from our Abbotsford Office / Warehouse to all Melbourne locals. Our pick up times are 10am - 4pm Monday to Thursday. Please ensure you bring your order confirmation email with you and ring the doorbell upon arrival.
Our Office / Warehouse address is: 153-157 Gipps St, Abbotsford, VIC 3067
Australian Shipping
First off, hello over there! For international orders, shipping via Australia Post and DHL Express is available at checkout. Rates are calculated directly via the carrier
International Shipping (excl. USA)
First off, hello over there! For all international orders, shipping via DHL Express is available at checkout.
Rates are calculate directly via DHL.
ALL international orders are subject to duties and taxes, to be paid by the customer. These charges differ per country and region. These charges are the responsibility of the customer and not the responsibility of Halcyon Nights.
ALL duties and taxes charges are now charged at checkout and are powered / calculated by Shopify. [As at 20/11/25]
As duties and taxes are charged at checkout, all shipments are sent via a Delivered Duty Paid (DDP) service. This means that all duties, taxes, and import fees are included in the price you pay at checkout—so your order arrives without any surprise charges at the door.
These duties and taxes are paid directly to your local customs authority and are non-refundable in the event of a return.
USA Shipping *New Charges
First off, hello over there! For orders to the USA, shipping via DHL Express is available at checkout.
Rates are calculate directly via DHL.
ALL international orders are subject to duties and taxes, to be paid by the customer.
These charges are the responsibility of the customer and not the responsibility of Halcyon Nights.
ALL duties and taxes charges are now charged at checkout and are powered / calculated by Shopify. [As at 20/11/25]
As duties and taxes are charged at checkout, all shipments are sent via a Delivered Duty Paid (DDP) service. This means that all duties, taxes, and import fees are included in the price you pay at checkout—so your order arrives without any surprise charges at the door.
These duties and taxes are paid directly to your local customs authority and are non-refundable in the event of a return.
Due to the new tariffs imposed by the US Government, you may notice that the duties and taxes charges associated with your order are higher than in the past. These charges are in additional to shipping costs and consist of import tariffs defined by the US Government. These charges are the responsibility of the customer and not the responsibility of Halcyon Nights.
Halcyon Nights products are manufactured in China, and so any applicable tariffs on products manufactured in China will apply.
US Tariffs for goods manufactured in China / Hong Kong
Currently (until some time in August 2025) if you order products that were made in China or Hong Kong, you could be charged :
Up to 20% general tariff (varies depending on product type)
+
30% ‘made in China' tariff
+
$17 DHL processing fee
For example, if you order an item worth $100, that was made in China, you could be charged:
$16.50 general tariff
+
$30 ‘made in China’ tariff
+
$17 DHL processing fee
=
Total $63.50
This is an example only of the additional charges that you may be required to pay at checkout.
Customs & duties
ALL international orders are subject to duties and taxes, to be paid by the customer. These charges differ per country and region. These charges are the responsibility of the customer and not the responsibility of Halcyon Nights.
ALL duties and taxes charges are now charged at checkout and are powered / calculated by Shopify.
As duties and taxes are charged at checkout, all shipments are sent via a Delivered Duty Paid (DDP) service. This means that all duties, taxes, and import fees are included in the price you pay at checkout—so your order arrives without any surprise charges at the door.
These duties and taxes are paid directly to your local customs authority and are non-refundable in the event of a return.
Black Friday Shipping
Due to increased volume of orders, expect delays in fulfilment. Orders will be dispatched within 5-7 business days from time of order. Please note: Express Shipping will be prioritised.
Due to increased volume of orders across shipping networks [DHL & Australia Post], you can expect slight delays with shipping too.
Returns Policy
Any item can be exchanged for another product or credit note if it is returned within 14 days of purchase and was purchased at full price. To be eligible for an exchange, the item must be unused and in the same condition that you received it. The item must also be in the original packaging. Shipping costs to return the item to Halcyon Nights are the responsibility of the customer and are non-refundable. Unfortunately we do not offer refunds for a 'change of mind'.
There is no exchange on Sale items
If the item is deemed 'not fit for purpose', or is damaged in someway, a refund can be issued. Unfortunately, we do not offer a refund for a 'change of mind'.
Black Friday Returns Policy
• ALL sales are final sale [No refunds or exchanges].
• Due to increased volume of orders — items cannot be modified during the fulfilment process [this includes adding, removing or modifying styles or sizes].
Faulty Items
In the case that your item is found faulty, we are more than happy to replace your item. For internal production purposes we require a photo of the faulty item and the fault shown as clearly as possible.
All returns, exchange and faulty queries are to be directed to : hello@halcyonnights.com.au
In your email, please be sure to include your order number. If your items were a gift please ask for the receipt, and forward a copy of the receipt to us, if the gift was ordered online through us an order number will do.
We will notify you once your item has been received. When returning goods we recommend using a tracked service.
Our return address is :
Halcyon Nights
153-157 Gipps Street, Abbotsford, VIC 3067
Thanks & Happy, Halcyon shopping!
