Shipping & Returns
We entrust our domestic orders to the good people at Australia Post, using their Registered Service to offer fast & safe delivery.
Help yourself to Free Shipping when you spend over $50 on all domestic orders. Otherwise we offer the standard shipping rates for Australia wide with $10.95 for Express Post.
To track your special package, you'll receive an email with a unique tracking number (from dispatch date it should take 2-4 business days to arrive, Australia).
First off, hello over there! For international orders please visit the check out and shipping will be automatically calculated for you.
Have any more questions?
We're here to help. Email us at: email@example.com and we'll make sure you have the information you need - within 24 hours.
International Economy Does Not Provide Tracking
Sad but true! This is the cheapest way to send your goodies overseas but after they leave us we won't know when they are coming to you. For a few dollars more we will be given a tracking number which we feel is much safer but it is up to you :) We will take the best care either way.
Any item can be exchanged for another product or credit note if it is returned within 14 days of purchase and was purchased at full price. To be eligible for an exchange, the item must be unused and in the same condition that you received it. The item must also be in the original packaging. Shipping costs to return the item to Halcyon Nights are the responsibility of the customer and are non-refundable.
There is no exchange on Sale items
If the item is deemed 'not fit for purpose', or is damaged in someway, a refund can be issued. Unfortunately, we do not offer a refund for a 'change of mind'.
In the case that your item is found faulty, we are more than happy to replace your item. For internal production purposes we require a photo of the faulty item and the fault shown as clearly as possible.
All returns, exchange and faulty queries are to be directed to : firstname.lastname@example.org In your email, please be sure to include your order number. If your items were a gift please ask for the receipt, and forward a copy of the receipt to us, if the gift was ordered online through us an order number will do.
We will notify you once your item has been received. When returning goods we recommend using a tracked service.
Our return address is :
21 Arthurton Road, Northcote, VIC, 3070, Australia
Thanks & Happy, Halcyon shopping!